your ACCOUNT

CUSTOMER SERVICE

How to buy
  • Select the product, respective size and add it to the Cart. 
  • Order can be finalized as a guest or as a registered user.
  • Fill all the shipping information and select the payment method
  • Review your order
  • You will receive a confirmation e-mail.
Since our products are handmade, your order can take 2-5 working days to be process, after the payment is done. 

Payment methods

We have the following payment methods:

  • PayPal
  • Bank transfer

If you select Bank Transfer, a prove of payment should be sent to beckydogapparel@gmail.com.

The payment should be done within 2 days after you make the purchase, otherwise it will be cancelled. 

 

 Shipping rates

Shipping rates vary accordingly to the products selected and the shipping address - costs can be checked at checkout. 

We have 2 optional shipping methods:

  • Normal Shipping: Normal shipping has a higer delivery time and does not provides a tracking number. We will not be held responsible for any lost items.
  • Priority mail: All orders are shipped as a priority mail and have a tracking number. This is a faster and safer solution.

 

Returns

We accept product returns if there is any problem with the size, but the product must be in perfect condition in the original packing. 

You should contact our team (beckydogapparel@gmail.com) within the return period (15 days from the date of purchase). Please be aware that you have to pay the cost for the return shipping of the goods.

Returns which do not comply with the above criteria risk being refused. Please be aware that you are responsible for the product until it reaches our address. Once we receive the product back we will send the correct size. 

Partnerships
If you are a member of the ACP -  Automovel Clube de Portugal, you can have 20% discounts in all our products. At the end of your purchase you should give us your membership account number. After we validate your number,you will be informed through email with the final price.