FAQ
Order & Payments
Select the product, respective size and add it to the Cart.
Fill all the shipping information and select the payment method
You will receive a confirmation e-mail.
All payment processing and vital customer information is quick, easy, and secure.
We have the following payment methods:
- PayPal
- Bank transfer
- Multibanco
- MBWay
The payment should be done within 2 days after you make the purchase, otherwise it will be cancelled.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
All orders are shipped as a priority mail and have a tracking number.
Yes, we offer free shipping for domestic orders above 30€. Check the cart to see the current deal on free shipping.
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Returns & Refunds
We accept product returns in 30 days if there is any problem with the size, but the product must be in perfect condition in the original packing.
You should contact our team (beckydogapparel@gmail.com) within the return period (15 days from the date of purchase). Please be aware that you have to pay the cost for the return shipping of the goods.
Returns which do not comply with the above criteria risk being
refused. Please be aware that you are responsible for the product until it reaches our address. Once we receive the product back we will send the correct size.
A refund request can be submitted within a month after the purchase is made.
All return shipping costs are handled by the customer.
Partnerships
If you are a member of the ACP - Automovel Clube de Portugal, you can have 20% discounts in all our products. At the end of your purchase you should
give us your membership account number. After we validate your number,you will be informed through email with the final price.